Advice and Guidance

Our solution to MHRA National Patient Safety Alert (ref no: NatPSA/2023/010/MHRA)

As I am sure you know, a National Patient Safety Alert was issued by the MHRA in August last year which gives all those responsible for the use, purchase, prescription and maintenance of medical beds, trolleys, bed rails, bed grab handles and lateral turning devices until the 1st March 2024 (just 9 days from now) to comply – with no additional funding or support.
An unnecessary number of patients are hurt, or worse, from injuries sustained from entrapment in bed rails each year. Sometimes these are as a result of rails being used unnecessarily, sometimes they are poorly fitted or in disrepair, and sometimes they are unsuitable for the patient’s size and stature. But even if your rails are suitable, if you are someone who falls into the responsible category, you may still need to meet some outstanding actions in order to comply.
While we understand the intended purpose and concept of bed rails, we have been liaising with councils, hospitals, and healthcare professionals about an alternative solution to help with fall prevention and entrapment risks.
OUR SOLUTION
Our HD Deluxe™ Small Body Positioning Wedges can be positioned along the edge of the bed at points where the patient is at risk. Their special anti-slip surface grips the mattress surface and creates a soft barrier. Positioned directly on the mattress and covered by any type of base sheet used for bedding, (aiding downward pressure and therefore restricted wedge movement), the patient is given a safe and comfortable barrier to prevent falls whilst not causing entrapment concerns for the client or the care giver. Additionally, the patient’s skin is protected as the base sheet covers the anti-slip material. There are a number of advantages to this form of safeguarding:
  • SAFER – There are no gaps or areas where the patient could be entrapped.
  • INCREDIBLY VERSATILE – when a barrier isn’t needed the wedges can be easily removed and still have a lot of uses. Check out our website for some ideas!
  • PSYCHOLOGICALLY MORE INVITING – nicer for the patient and their visitors as they are more accessible. If feels less confined and subsequently the patient less frail.
  • COST EFFECTIVE – significantly cheaper than new beds, and with the added bonus of multiple uses.
  • FLEXIBLE – it doesn’t just work for hospital beds. They are an excellent option for those prone to falling from any normal domestic bed too.
  • INFECTION PREVENTION – fully wipe clean for infection prevention and control purposes to ensure good health and recyclability with stores.
Fall prevention with wedges
Fall prevention with wedges

FAQs

  1. Simply click here: “Register Account”
  2. Choose either Hospital Professional or Community Professional Account
  3. Select the sector or product of interest which is most relevant to you
  4. Fill in your organisations details as clearly as possible
  5. Provide your works email address
  6. Congratulations, you can now quote and see your special pricing
  1. Simply click here: “Register Account”
  2. Select your Sector – “B2B/Trade"
  3. Fill in all your Company Details and click Submit
  4. You will be given ability to ask for a “Quote” whilst we validate your account, but you will not see B2B/Trade/Export pricing until we have verified you. This should take no longer than 1 working day.
  5. Congratulations, you will now be able to quote and see your B2B/Trade/Export Pricing when logged in .

There are two ways to buy online:

  1. Buy online instantly:
    • Create your account
    • Add products to your basket
    • Checkout
    • Buy online
  2. Submit a quote:
    • Create your account
    • Add products to your quote
    • Input your details and submit
    • We will then validate your quote based on your volume
    • Once validated (max. 2 working days), you will receive an email
    • Simply click the link and then either Buy Online or send the quote to your procurement department.

According to the Government website, VAT relief is eligible for individuals who fall into the following criteria:

“If you’re disabled or have a long-term illness, you will not be charged VAT on products designed or adapted for your own personal or domestic use. Also, you will not be charged VAT on:

  • The installation and any extra work needed as part of this
  • Repairs or maintenance
  • Spare parts or accessories”

If you fall into either of the above criteria’s, you are entitled to VAT Exemption for relevant products.

Due to the nature of our products, we do not offer ‘Home Assessments’ to the public, or as an aid for independent Occupational Therapists.

However, our trained customer service team can be called to offer as much advice on products during our opening hours.

Monday Thursday: 8:30am–5pm (GMT)
Friday: 8:30am–4pm (GMT)

Additionally, if you and your Team would like a training session or would like to invite us to your ERG/AGM, we will be happy to visit. Please click here to select dates.

If you have a product provided by an OT or other third party organisation, please speak directly with them regarding what to do with used goods. They may request that you return or dispose of them.

If you received the goods directly from Hospital Direct, please be aware that we cannot accept returns outside of our returns policy. Due to infection control, anything outside of manufacturing error, returned goods will not be accepted and immediately disposed of.

  1. Log into your account and go to Dashboard
  2. Select Orders and Quotes
  3. Select “Returns”
  4. Tick the item/s you would like to return, and click “Returns”
  5. Follow the simple form process and click submit.
  6. Send Order back to us at the following address:
    • Hospital Direct,
      Units 3 and 4
      The Green,
      Clun,
      Shropshire,
      SY7 8LG
  7. Make sure you include:
    • Your Order Number
    • And a copy of the Returns form if possible.

Returns can be requested through the My Account section of the website.

  • Company Registration Number:
    • 03902966
  • VAT Number:
    • 752 782 312
  • Registered Address:
    • Hospital Direct (Marketing) Ltd
      Units 3 and 4
      The Green
      Clun
      Shropshire
      SY7 8LG

Block "auto-draft" not found